Here you will find a list of the best OMS vendors for the Australian market. For more information on each order management solution please contact the vendor directly via their profile page.
An order management system (OMS) is a digital way to manage the lifecycle of an order. It tracks all the information and processes, including order entry, inventory management, fulfilment and after-sales service. An OMS offers visibility to both the business and the buyer. Organisations can have near real-time insight into inventories and customers can check when an order will arrive.
Order management touches virtually every system and process in the supply chain. Most companies no longer contain order management within their organisation. They involve multiple partners such as parts and components suppliers, assembly and packaging services or distribution centers, making it easy to lose visibility and control of an order. This results in costly manual processes to complete and deliver the order without errors. An OMS can help control costs and generate revenue by automating manual processes and reducing errors.
Externally, order management has a direct impact on how a customer perceives a business or brand. In an omni-channel environment, customers expect a seamless experience. A customer may order online but have questions and complete the order through a call centre. As the order is being fulfilled, the customer expects to see updates like emails along the way. If there is a problem, they may wish to return it through a physical channel such as a store. Each point in the journey presents an opportunity to provide a great customer experience and boost retention and revenue. The omni-channel journey also presents opportunities to make up-sell and cross-sell recommendations and grow revenue.